How to add or remove a credit card ?
In accordance with our Terms of Use, each customer has the right to two bank cards active at the same time. The essential rules relating to the use of bank cards are as follows:
- Only bank cards with your first and last name are accepted.
- Bank cards must be personal for individual accounts.
- Corporate credit cards should not be used for personal accounts.
- Virtual cards are not accepted.
- Prepaid cards are not accepted.
⚠️ Violating any of these terms could restrict your account from using credit cards as a means of payment.
You can navigate directly to the section that interests you:
How to add a bank card?
You can add up to two bank cards when you create your Coinhouse account. Beyond the first two, you will have to contact support to request the replacement of one of the two active bank cards on your account.
👉🏻 To do so, we will ask you to please attach a photo of the credit card that you now wish to use, only showing the following elements:
- Last 4 digits
- Name and surname of holder
- Expiry date
⛔️ Attention: Please hide the other elements of your credit card when sending the photo, otherwise it will not comply.
How do I delete a bank card?
Contact our support 📝 specifying the last 4 digits of the credit card you want to delete.
If you have any further questions, we are at your disposal !
Monday to Friday : from 9:30 to 12:30 and 13:30 to 18:00.
Contact us by phone 👉 +33 1 82 88 29 51