Transfer of your funds from Bitget to your Coinhouse account
The Bitget platform has restricted access to its services for French residents. In this context, a mechanism has been put in place to allow former French Bitget clients to regain access to their crypto assets via Coinhouse.
Bitget is listed on the blacklist of the French Financial Markets Authority (AMF). The AMF has also publicly reminded users that the platform is not authorised to provide crypto-asset services in France and has encouraged investors to take all necessary steps to preserve access to their digital assets.
How to regain access to your crypto assets?
⚠️ IMPORTANT – Transfer of crypto-assets
The transfer of crypto-assets is carried out based on the information provided by Bitget. Coinhouse reserves the right to suspend or refuse the provision of certain assets when regulatory obligations, technical constraints, or additional verification requirements justify it.
Bitget is transferring the crypto-assets held by its French clients to Coinhouse, in USDC. The transfer is scheduled around August 1st, 2026.
No addtional action is required from your side during this phase.
Please note that, prior to the transfer to Coinhouse, Bitget proceeded with the conversion of your various crypto-assets into USDC at a given date T, based on the price of the crypto-assets at date T: the value of your crypto-assets may therefore have changed up until this date T. Please refer to the communications received from Bitget, where applicable.
→ For any questions regarding this matter, we invite you to contact Bitget's customer service only. Coinhouse will not be able to provide you with further information on this subject.
The process takes place in three steps:
- Create your Coinhouse account using the email address used on Bitget
- Verify your account by completing identity checks
- Access your crypto-assets once the verification is completed
Step 1 – Create your Coinhouse account
To access your crypto-assets, you must have a validated Coinhouse account. When registering, it is essential to use the same email address as the one used on the Bitget platform. Using this email address helps facilitate the identification and verification processes required.
If you are not yet a Coinhouse customer:
- Create your Coinhouse account via the Sign-up guide
- Use the email address associated with your Bitget account
- Complete the required identity verification checks
- Submit the required information
Step 2 – Account verification
In order to comply with applicable regulatory requirements, Coinhouse verifies your identity and the information associated with your account. This step is necessary to securely make your crypto-assets available in compliance with legal obligations. In some cases, additional information or supporting documents may be requested.
Step 3 – Access your crypto-assets
Once your identity has been verified, your crypto-assets will be automatically made available in your Coinhouse account.
Note: Reconciliation and transfer may take a few days.
You will then be able to:
- Hold your crypto-assets
- Sell your crypto-assets (via the Sell guide — to sell crypto-assets coming from another platform, you must reach level 2)
- Exchange your crypto-assets (via the Exchange guide)
- Transfer your crypto-assets (via the Withdrawal guide — to enable crypto withdrawals, you simply need to make an initial purchase of at least €20 on Coinhouse)
Why Coinhouse?
Founded in 2014, Coinhouse is one of the historic players in crypto-assets in France and has been supporting both individuals and professionals for over ten years in their digital asset operations. Coinhouse places customer protection, asset security, and regulatory compliance at the heart of its activity.
As such, the company applies strict measures regarding client identification, anti-money laundering and counter-terrorism financing, operational security, and investor protection.
Coinhouse also benefits from the European authorization as a crypto-asset service provider (CASP/PSCA) issued by the French Financial Markets Authority under the MiCA framework, allowing it to provide its services in compliance with applicable European regulations.
Opening a Coinhouse account therefore allows you to access your crypto-assets within a regulated, secure environment that complies with current European requirements.
If you have any further questions, we are at your disposal !
Monday to Friday : from 9:30 to 12:30 and 13:30 to 18:00.
Contact us by phone 👉 +33 1 82 88 29 51